Frequently Asked Questions

When do orders get sent out?

Orders are sent out same day as received, or next working day, depending on last posting times.

How much does delivery cost?

United Kingdom Mainland

Orders under £62.50 + VAT P&P £2.24 + VAT 1st Class Royal Mail
Orders over this amountP&P £10.00 + VAT Next Day UPS / 1st Class Post

United Kingdom Offshore Islands and Northern Ireland

Orders under £62.50 + VAT P&P £2.24 + VAT 1st Class Royal Mail
Orders over this amountP&P £15.00 + VAT Royal Mail

Eire and Rest of Europe

Orders under £62.50 + VAT P&P £4.24 + VAT Royal Mail
Orders over this amountP&P £20.00 + VAT Royal Mail

Rest of World

Orders under £62.50 P&P £4.24 Royal Mail
Orders over this amountP&P £20.00 Royal Mail

How safe is it to order online from us?

Very! You can buy with complete confidence that both your information and your payment details are secure. Our Secure Socket Layer (SSL) certificate gives the strongest possible levels of 256-bit encryption with 2048-bit signatures. It is a full business validated certificate with real time authenticated business credential verification, daily website vunerability scanning and $10,000 relying party warranty. This is demonstrated by the trust logos displayed at various points on the site.

How accessible is this website?

This entire website has been extensively tested and greatly exceeds all recognised accessibility standards. From the ground up, it has been primarily designed to be the most accessible website that is practical for the widest range of users.
In addition, a text only version of every page can be found by clicking on the black wheelchair logo above. Accessibility logo HTML 4.01 logo CSS logo

What is your Refund / Cancellation policy?

On cancellation for whatever reason, you must contact us by email or phone, before returning the goods to us at your own cost. Where the goods are being returned because they are faulty, we will meet the cost of carriage subject to you using our nominated carrier. We will normally make good any shortage or non-delivery, replace or repair any goods that are damaged or defective upon delivery, or refund to you the amount paid by you for the goods in question, within 5 working days.

What is your Privacy Policy?

We do not store credit card details. We strictly adhere to the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. We are also registered on the public register of data controllers which is looked after by the Information Commissioner.

Who is the Merchant of Record?

The R.A.D.A.R. Key Company is a trading name for T M Gordon at 11 Church Street, Exmouth,
EX8 1PE, phone 01395 265543, sales@radarkey.org